Customer Service Officer Vacancy at Polo Holdings

The Customer Service Officer is responsible for managing client interactions and ensuring a seamless customer experience throughout the property inquiry, purchase, leasing, and after-sales process. The role involves responding to inquiries, coordinating with sales and property teams, maintaining accurate client records, and addressing customer concerns in a timely and professional manner to support business growth and customer satisfaction.

Candidates should possess an OND/HND/BSc in Business Administration, Marketing, Mass Communication, or a related field with 2 years experience. Previous experience in customer service, sales support, or real estate is an added advantage. Strong communication and interpersonal skills. Good organizational and time-management abilities. Proficiency in Microsoft Office and basic CRM tools. Ability to work under pressure and manage multiple client requests. Professional attitude with a customer-first mindset. Key Skills & Competencies: Customer relationship management Problem-solving and conflict resolution Attention to detail Team collaboration Professional communication Multi-tasking and adaptability

Serve as the first point of contact for clients via phone calls, emails, walk-ins, and digital platforms. Respond promptly to customer inquiries regarding property listings, pricing, availability, and company services. Schedule property inspections and coordinate appointments between clients, sales agents, and property managers. Maintain accurate customer records and update client information in CRM systems. Follow up with clients on inquiries, site visits, documentation, and payments. Handle customer complaints and escalate complex issues to the appropriate department when necessary. Support the sales team by preparing client documentation, offers, and basic reports. Provide after-sales support to ensure smooth handover and continued client satisfaction. Ensure compliance with company policies and real estate regulations. Assist with customer retention initiatives and client engagement activities.