Customer Service Officer at Tivana Workforce

Take on the role of Customer Service Officer at Tivana Workforce in Abuja, FCT, where you will play a key part in delivering outstanding customer support within a dynamic workforce solutions company. Tivana Workforce excels in providing recruitment, training, and HR consulting services that empower businesses to achieve excellence in fast-changing markets. As a Customer Service Officer, your daily activities will include addressing customer inquiries via multiple communication channels such as phone, email, social media, and face-to-face. You'll work to resolve complaints efficiently and professionally, provide clear and accurate information about company offerings, and manage customer requests including orders, returns, and exchanges. Maintaining detailed records of interactions and following up to guarantee customer satisfaction will be essential to your role. For complex issues, you will coordinate with specialized departments to ensure swift resolutions. Ideal candidates bring a Bachelor's degree, HND, or OND in Business Administration, Marketing, Communication, or related fields, alongside 1 to 3 years of experience in customer service roles. Strong communication, problem-solving skills, and proficiency with Microsoft Office are vital, while familiarity with CRM systems is advantageous. This is a full-time position requiring attention to detail, patience, and empathy. Abuja's expanding business environment makes this customer-facing role critical to fostering client loyalty and boosting the company's competitive edge in the human resources sector. Tivana Workforce's comprehensive service offerings necessitate a responsive and knowledgeable customer support team to maintain high satisfaction levels. Although salary details are not specified, this position offers valuable experience within the HR and workforce solutions industry, opening pathways to advanced roles in customer relations or HR management. Developing expertise here can be a stepping stone to broader career growth across Nigeria's fast-evolving corporate landscape. To stand out, tailor your application by highlighting your experience handling diverse customer queries and resolving conflicts efficiently. Quantify your achievements in improving customer satisfaction or managing service workflows, and prepare to discuss specific CRM tools you have used. Apply for the Customer Service Officer position at Tivana Workforce by submitting your CV and photograph before the closing date of June 19, 2026. This opportunity invites candidates ready to contribute positively to customer experience and organizational success in Abuja.