Join AAVA Brands Limited as a Customer Service Manager in Abuja. This esteemed company, a part of the Chanrai Summit Group, has been a cornerstone in Nigeria since 1890, connecting consumers with top-tier brands. As a Customer Service Manager, you will oversee the customer service team, ensuring they adhere to scheduled hours and respond promptly to inquiries via email and phone. Your leadership will drive productivity, with a focus on monitoring call volumes and email responses while maintaining minimal unresolved issues. In this role, you will collaborate with various stakeholders to facilitate swift issue resolution and keep track of key complaints, ensuring they are addressed in a timely manner. Regular communication regarding the status of open and resolved issues will be essential, as well as the distribution of reports to highlight performance metrics and outstanding actions. To qualify, you should possess a degree or HND and have 3-5 years of supervisory experience in customer service. This position is full-time and requires a proactive approach to managing customer interactions and team performance. If you're ready to take on this challenge and contribute to a company that values customer satisfaction, apply today to become part of AAVA Brands Limited's dynamic team.
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Stand out for Customer Service roles like this with relevant certifications and skills.
A 4-year bachelor's degree program in Customer Service picked for your next step.
Bishop's University
CA$28,651 / First year
application fee • ₦111,000
AAVA Brands Limited, part of the Chanrai Summit Group, has been a key player in connecting world-class brands to Nigerian consumers since 1890.
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