Customer Service Manager at AAVA Brands

Take charge as a Customer Service Manager at AAVA Brands, supporting teams across Abuja, Lagos, Oyo, and Rivers. This role demands leadership in customer service within Nigeria's dynamic business landscape. AAVA Brands seeks a skilled professional to ensure exceptional customer care and operational discipline. As Customer Service Manager, you will oversee the daily availability and performance of the customer service team, ensuring strict adherence to office hours and prompt communication via phone and email. You will track key productivity metrics such as call volume and email responses per team member, while minimizing unresolved customer issues. Collaborating closely with internal stakeholders, you will drive the resolution of complaints and regularly communicate progress through detailed reports. Ideal candidates bring a BA, BSc, or HND qualification coupled with 3 to 5 years of supervisory experience in customer service. You will excel with strong organizational skills, attention to detail, and the ability to motivate teams in a full-time role. This position is critical in supporting customer satisfaction and operational efficiency in Nigeria's competitive markets, spanning major commercial hubs like Lagos and Abuja. Effective customer service leadership enhances brand reputation and customer loyalty across these key states. While salary details are not provided, this role offers significant career growth potential in customer care management, opening pathways to senior managerial roles within diverse sectors. To stand out, tailor your CV to highlight measurable achievements in team leadership, customer issue resolution, and communication metrics. Emphasize your experience managing customer service operations and your ability to drive team productivity. Apply now for the Customer Service Manager role at AAVA Brands and join a team dedicated to outstanding customer experiences. Submit your application promptly to be considered.