Customer Care Manager at Lekki Freeport Terminal

Drive exceptional customer care as the Customer Care Manager at Lekki Freeport Terminal in Lagos, a leading cargo handling and logistics company. This role centers on managing and enhancing the customer experience, ensuring smooth cargo release and communication with clients within Nigeria's busiest port environment. In this position, you will oversee the entire customer service process, from booking and examination coordination to cargo release, invoicing, payment, and documentation. Your daily tasks include monitoring service performance, coaching your team to meet customer service standards, and collaborating across departments to refine customer touchpoints. You will produce reports on service levels and maintain strong relationships with customers by understanding their needs and expectations. Ideal candidates bring a bachelor's degree, preferably in a commercial discipline, coupled with 1 to 3 years of experience, preferably in terminal operations. You will demonstrate excellent communication skills, problem-solving abilities, and a proactive approach to workload management. This full-time role requires adaptability, active listening, and a commitment to high standards of service delivery. Lagos is a vital hub for Nigeria's maritime and logistics sector, where efficient customer care drives competitive advantage. At Lekki Freeport Terminal, this role is pivotal in maintaining smooth operations and enhancing client satisfaction within the vibrant port industry. While the salary is not disclosed, this position offers a career path in logistics and customer service management, opening opportunities in port operations and supply chain roles. Successful candidates can advance to senior management positions within the sector. To stand out, highlight your experience managing customer service teams and your ability to improve processes that positively impact client satisfaction. Showcase examples of handling complex stakeholder relationships and your communication skills in your CV and cover letter. Apply for the Customer Care Manager role at Lekki Freeport Terminal before the deadline on May 13, 2026, to join a dynamic team committed to excellence in customer service within Lagos' bustling port environment.