Customer Care: Head at Ikeja Electricity Distribution Company

Take charge as the Head of Customer Care at Ikeja Electricity Distribution Company in Lagos, leading efforts to redefine customer experience in the energy sector. This senior leadership role focuses on enhancing customer satisfaction and retention within Nigeria's largest power distribution network. In this position, you will oversee the full spectrum of customer service operations, driving innovative solutions and managing key customer portfolios to boost engagement and value. Your daily activities will include resolving complex customer issues, ensuring timely communication about company programs, and supervising the Customer Service team to maintain high standards of service delivery. Ideal candidates will bring 10 to 12 years of relevant experience, including at least 3 years in a management capacity. A bachelor's degree in Business Administration, Marketing, Engineering, or Social Sciences is required, with advanced degrees or professional certifications as advantages. You will lead a full-time team, applying skills in key account management, data analysis, and quality assurance to foster a customer-first culture. Lagos stands as a dynamic hub for utilities and commercial services, where customer care leadership is crucial to meet growing demand and regulatory standards. Ikeja Electric's role in powering homes and businesses makes this position vital for sustaining energy distribution excellence in Nigeria's economic capital. While specific salary details are not disclosed, this role offers significant career advancement opportunities within the utilities sector, including potential progression to executive management roles. The position also supports professional growth through exposure to strategic business operations and leadership challenges. To excel in this role, highlight your experience managing customer portfolios, your ability to resolve escalated issues effectively, and your leadership in developing high-performing teams. Quantify improvements in customer satisfaction or operational efficiency in your application to stand out. Apply for the Head, Customer Care role before the closing date on May 4, 2026, to lead customer service innovation and contribute to the growth of Ikeja Electricity Distribution Company in Lagos.