Customer Care Executive at Ruth & Roots Ltd

Engage as a Customer Care Executive at Ruth & Roots Ltd in Abuja, where you will represent the company as the vital link between clients and the organisation. Ruth & Roots Ltd serves the healthcare industry by providing essential products and services to its customers. This role requires a dynamic individual passionate about customer care and communication. As a Customer Care Executive, you will manage daily interactions with customers through various channels, providing accurate information about products and services. Your duties include resolving complaints, answering inquiries, following up on purchases, and promoting additional products through upselling and cross-selling. You will collaborate with internal teams to address client concerns effectively and maintain detailed records of all customer interactions. Ideal candidates will have a BA/BSc/HND qualification or equivalent, with 0 to 3 years of related experience. You should possess strong communication skills, problem-solving abilities, and be comfortable using Microsoft Office and CRM software. The role is full-time and demands a customer-focused mindset, patience, and the ability to multitask under pressure. Abuja’s growing healthcare market makes this position crucial for maintaining excellent customer relations and supporting the company’s service expansion. Being located in or near Gwarimpa is preferred to facilitate smooth operations. While the salary is not disclosed, this role offers valuable experience in healthcare customer service, opening pathways to advanced positions in client relations and healthcare operations. Successful candidates often progress to supervisory roles or specialized customer success positions. To stand out, tailor your application by highlighting any healthcare experience and your proficiency in customer interaction, especially through social media and digital platforms. Demonstrate your ability to resolve conflicts and upsell effectively with quantifiable examples. If you are ready to excel as a Customer Care Executive with Ruth & Roots Ltd, apply promptly to join their team in Abuja. The opportunity awaits candidates eager to contribute to a growing healthcare company and enhance client satisfaction.