Customer Care: Corporate Customer Care Associate at Fort Knox Group

Join Fort Knox Group as a Corporate Customer Care Associate in Lagos, driving customer care excellence and engagement within a dynamic corporate environment. Fort Knox Group values customer satisfaction and effective communication in its operations. In this role, you will proactively engage with customers through calls and surveys, analyze feedback to enhance service quality, and manage complaint resolution and service interruptions. You will prepare detailed performance reports and support customer advocacy to maintain strong client relationships. Successful candidates will have a BA/BSc/HND in Social Sciences or a related field, with 2 to 5 years of experience in customer service roles. You should demonstrate strong communication, data analysis, and organizational skills, and be comfortable using Microsoft Office and survey tools. This full-time position requires a proactive, team-oriented approach. Lagos is a bustling commercial hub where customer care roles like this are vital to maintaining competitive service standards. Fort Knox Group operates in a sector where customer retention and satisfaction directly impact business success. While the salary is not specified, this position offers career growth opportunities within customer success and service operations across various industries. The role builds valuable skills for advancing into customer service management or corporate client relations. To stand out, tailor your application to highlight your data analysis capabilities and examples of improving customer satisfaction. Quantify your impact on retention or complaint resolution and showcase familiarity with digital communication platforms. Apply for the Corporate Customer Care Associate role at Fort Knox Group before the May 30, 2026 deadline to contribute to exceptional customer experiences in Lagos.