Client Relations Officer at Netcom Africa in Lagos

Join Netcom Africa as a Client Relations Officer in Lagos, where we lead as Nigeria's premier Internet Service Provider since 2004. Our commitment to innovation in VSAT, WIMAX, Radio, and Fiber technology sets us apart in the market. In this role, you will support Commercial Account Managers by managing client accounts, creating tickets in our CRM, and ensuring all requests and activations are handled efficiently. You'll be responsible for maintaining communication with stakeholders, providing updates on project timelines, and performing regular health checks on client accounts to ensure satisfaction and engagement. Candidates should possess an undergraduate degree and relevant professional accreditation. Strong communication skills, proficiency in both Microsoft and Apple operating systems, and the ability to organize meetings are essential. Experience in the ICT sector and a solid understanding of the Nigerian Telecoms market will be advantageous. This is a full-time position based in Lagos. The salary ranges from ₦200,000 to ₦300,000 monthly, with benefits including healthcare insurance, paid leave, group life insurance, a hybrid work model, and professional development reimbursement. Don't miss the chance to contribute to a dynamic team at Netcom Africa. Apply today to become our next Client Relations Officer!